Privacy Policy

Your privacy matters to us. This policy explains how durezanophis collects, uses, and protects your personal information when you use our investment community platform.

Last Updated: January 15, 2025

Information We Collect

durezanophis collects various types of information to provide you with our investment community services and improve your experience on our platform. We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources when applicable.

Personal Information

Name, email address, phone number, postal address, and identification documents required for account verification and compliance with South African financial regulations.

Financial Information

Investment preferences, risk tolerance assessments, financial goals, and transaction history within our platform to provide personalized investment community experiences.

Technical Data

IP address, browser type, device information, usage patterns, and cookies to ensure platform security and optimize your user experience.

Communication Records

Messages, support tickets, feedback, and interactions with our team or community members to maintain service quality and resolve issues.

How We Use Your Information

We use your personal information to operate our investment community platform, provide educational resources, and facilitate connections between community members. Your data helps us personalize your experience, recommend relevant content, and ensure platform security.

We also use your information to comply with South African financial services regulations, including the Financial Intelligence Centre Act (FICA) and the Protection of Personal Information Act (POPIA). This includes identity verification, transaction monitoring, and maintaining records as required by law.

Additionally, we may use aggregated, anonymized data to improve our services, conduct research, and develop new features that benefit our investment community. We never sell your personal information to third parties for marketing purposes.

Information Sharing and Disclosure

durezanophis shares your information only in specific circumstances and always with your privacy protection as our priority. We may share information with service providers who help us operate our platform, such as hosting providers, payment processors, and analytics services. These providers are contractually bound to protect your information.

We share information with regulatory authorities when required by South African law, including the Financial Sector Conduct Authority (FSCA) and the Financial Intelligence Centre (FIC). We also cooperate with law enforcement when legally obligated to do so.

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, but only under the same privacy protections outlined in this policy.

Your Privacy Rights

Under the Protection of Personal Information Act (POPIA) and our commitment to privacy, you have several rights regarding your personal information:

Access: You can request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.

Correction: If your personal information is inaccurate or incomplete, you have the right to have it corrected or updated.

Deletion: You can request deletion of your personal information, subject to legal and regulatory requirements that may require us to retain certain data.

Objection: You can object to certain types of processing, including direct marketing communications and automated decision-making.

Portability: Where technically feasible, you can request your data in a commonly used format for transfer to another service provider.

Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we've mishandled your personal information.

Data Security Measures

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Advanced encryption for data transmission and storage using industry-standard TLS 1.3 protocols
Multi-factor authentication requirements for account access and sensitive operations
Regular security audits and penetration testing by independent cybersecurity firms
Employee training programs on data protection and privacy best practices
Secure data centers with physical access controls and 24/7 monitoring
Incident response procedures for rapid containment of any security breaches
Regular software updates and security patches to maintain system integrity

Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate business interests.

7 Years

Financial transaction records and identity verification documents are retained for seven years to comply with the Financial Intelligence Centre Act and tax regulations.

3 Years

Communication records, support tickets, and platform usage data are typically retained for three years to maintain service quality and resolve disputes.

1 Year

Marketing preferences and non-essential profile information are retained for one year after account closure or withdrawal of consent.

30 Days

Temporary files, session data, and cached information are automatically deleted within 30 days of creation.

International Data Transfers

While durezanophis primarily operates within South Africa, some of our service providers may process your information outside the country. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We only work with service providers that demonstrate adequate levels of data protection, either through adequacy decisions, standard contractual clauses, or other approved mechanisms under POPIA and international data protection frameworks.

You have the right to obtain information about the safeguards we use for international transfers and to object to such transfers in certain circumstances.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. We use both essential cookies required for basic functionality and optional cookies that help us improve our services.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We provide a cookie preference center where you can manage your choices for non-essential cookies.

We also use analytics tools to understand how users interact with our platform, but this data is aggregated and anonymized to protect individual privacy.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Privacy Questions or Concerns?

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please don't hesitate to contact us.

Email:
info@durezanophis.com
We typically respond within 48 hours

Phone:
+27 21 868 3110
Monday-Friday, 9AM-5PM SAST

Postal Address:
Shop No. LM044A, Clearwater Mall
Hendrik Potgieter Rd, Roodepoort
Johannesburg, 1709, South Africa